Agentforce Service Agent, formerly known as Einstein Service Agent, is Salesforce's fully autonomous AI agent designed to revolutionize customer service interactions. Built on the Einstein 1 Platform, it leverages large language models (LLMs) to comprehend and act upon a broad spectrum of service issues without the need for preprogrammed scenarios. This capability enables businesses to provide efficient, 24/7 customer support across various channels, including self-service portals and messaging platforms. Agentforce Service Agent ensures data privacy and security through the Einstein Trust Layer, allowing companies to set clear parameters and seamlessly escalate complex cases to human agents when necessary.

agentforce-service-agent

An autonomous AI agent by Salesforce that enhances customer service by understanding and resolving a wide range of issues without preprogrammed scenarios.

Agentforce Service Agent

Salesforce Agentforce is a new layer on the Salesforce Platform that enables companies to build and deploy AI agents that can autonomously take action across any business function. These agents are designed to work seamlessly within the Salesforce ecosystem, allowing businesses to automate tasks, enhance customer interactions, and improve operational efficiency.

salesforce-agentforce

A platform enabling the creation of trusted, autonomous AI agents to scale your workforce.

AI Agents Tagged with: Salesforce

Agentforce Service Agent

Salesforce Agentforce