Agentforce Service Agent
Overview
An autonomous AI agent by Salesforce that enhances customer service by understanding and resolving a wide range of issues without preprogrammed scenarios.
Agentforce Service Agent, formerly known as Einstein Service Agent, is Salesforce's fully autonomous AI agent designed to revolutionize customer service interactions. Built on the Einstein 1 Platform, it leverages large language models (LLMs) to comprehend and act upon a broad spectrum of service issues without the need for preprogrammed scenarios. This capability enables businesses to provide efficient, 24/7 customer support across various channels, including self-service portals and messaging platforms. Agentforce Service Agent ensures data privacy and security through the Einstein Trust Layer, allowing companies to set clear parameters and seamlessly escalate complex cases to human agents when necessary.
Some of the use cases of Agentforce Service Agent:
- Providing autonomous, 24/7 customer support across multiple channels.
- Understanding and resolving a wide range of service issues without preprogrammed scenarios.
- Enhancing customer satisfaction by reducing response times and improving issue resolution rates.
- Ensuring data privacy and security in AI-driven customer service interactions.
- Seamlessly escalating complex cases to human agents when necessary.
Agentforce Service Agent Video:
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