cognigy

An enterprise-grade Conversational AI platform enabling the creation and management of AI-powered customer service agents across multiple channels.

Cognigy

Hi Phil. This is Anna, an agentic AI agent from Cognigy. I got a notification that I should give you a call about agentic AI. What can I do for you? 

Hey, and now thanks for calling. Before we get started, could you remind me what's so special about agentic AI? 

Absolutely. I'm not just your typical service bot. I can reason and

Make decisions to reach your goals independently. Handle tasks and use multiple tools to achieve the best results. That sounds fantastic. 

Hey, I'd like to do a quick demo for our customers, but I'm a little busy right now. I'll call you back in a minute. All right, sounds like a plan. Talk to you again soon. 

I'm extremely

Excited to announce cogn agentic AI agents our llm powered AI that goes above and beyond anything that's available in the market right now. These AI agents can delegate tasks collaborate with other AI agents and humans to deliver a highly human-like experience. Their ability to reflect and act dynamically leads to extremely.

Good issue resolution leading to an unparalleled service experience. Hi Phil, shall we now get started with the demo? Sounds great, let's do a demo where I order some travel insurance from my current provider. Sure, let me just hand you over to an AI agent who is specialized in insurance. Hi Phil, this is Sam, your insurance.

Support AI agent. I hear you would like to purchase travel insurance. Could you please let me know where you will be traveling? Yeah, that'd be for a trip to the US next week. Sure, let me check that for you. Before I send you the offer, I just need to verify your identity. Can you please read the code that I've just sent to you?

Via SMS sure that's 2356. Great thanks I verified you. You should now receive a link where you can see your personalized offer. Please feel free to take a look at it while I stay on the line. 

Perfect the medium package is a popular choice. Is there anything else I can do for you? No thanks that was perfect. Could I talk to Anna?

Again please sure nice talking to you Phil. Have a good day. 

Hey Phil hope the demo with Sam went well. What else can I help you with? 

Yeah just one more thing let's try one more. Thank you I'll call back a little bit later. 

That was a gentic AI in action. The future of customer experiences fast Dynamic and seamlessly embedded. 

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Into your business processes with with cognigy. The AI agent workforce of the future isn't just slides. It's reality transforming customer service today. [Music]

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