Twilio AI Assistants is a framework designed to build and host conversational AI Assistants tailored for customer-facing applications. Leveraging large language models (LLMs) such as OpenAI's GPT-4, these Assistants manage complex interactions, delivering personalized and dynamic responses by utilizing customer data. Key features include Customer Memory, which creates and references customer profiles for personalized experiences; Tools for integrating with external systems via API requests; and Knowledge sources that allow Assistants to access unstructured data for more effective responses. Additionally, Twilio AI Assistants support multiple communication channels, ensuring deployment flexibility across various platforms.

twilio-ai-assistants

A framework for building and hosting customer-aware conversational AI Assistants to automate and enhance customer interactions.

AI Agents Tagged with: omnichannel support

Twilio AI Assistants