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Lilac Labs

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Overview

An AI-powered conversational ordering system designed to automate drive-thru operations for quick-service restaurants, enhancing efficiency and customer experience.

Lilac Labs has developed 'Lilac Voice,' an AI-driven system that automates order-taking in drive-thru settings. By integrating seamlessly with existing communication and POS systems, Lilac Voice enables customers to place and customize orders through natural voice interactions. The system is trained to understand menus, ingredients, and dietary information, ensuring accurate and efficient service. This automation addresses labor shortages and rising operational costs in the quick-service restaurant industry, offering benefits such as labor cost savings, increased revenue through consistent upselling, improved order accuracy, and enhanced customer satisfaction.

Some of the use cases of Lilac Labs:

  • Automating order-taking processes in drive-thru operations.
  • Reducing labor costs and addressing staffing challenges in quick-service restaurants.
  • Enhancing customer experience with faster service and accurate order processing.
  • Integrating AI-driven systems with existing restaurant communication and POS infrastructure.
  • Providing multilingual support and understanding of menu specifics, including dietary restrictions.

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